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A black luxury SUV waiting at the entrance of an elegant hotel
For Hotels & Venues

Your Guests.
Your Relationships.
Our Kentucky Expertise.

Your team takes care of the property. We take care of getting your guests around Kentucky and helping them enjoy everything beyond your doors.

Concierge Transportation

Getting Your Guests There Is What We Do.

Reliable, professional transportation throughout Kentucky for individuals, groups and special events.

Kentucky Experiences

Give Your Guests More Kentucky.

Let us help your guests explore the best of Kentucky, from bourbon and the Derby to horse country and local culture.

Concierge Services for Your Guests

We’ll Handle It for Your Guests.

We complement your sales, catering, reservations and events teams. Your guest relationships stay yours.

  • Guest Transportation

    Airport transfers, private drivers and event shuttles.

  • Off-Property Kentucky Experiences

    Bourbon, the Derby, horse farms, golf and cultural experiences.

  • Local Recommendations

    Off-property dining, nightlife and bourbon bars with a personal touch.

  • Day-Of Guest Assistance

    Plans change. We handle it on the ground so your team doesn't have to.

  • Special Requests & Finishing Touches

    Room deliveries, celebrations, gifts and more.

  • Coordination of Local Professionals

    Photographers, florists, private chefs and more, with your approval.

Local recommendations are always complimentary. Some services come with qualifying bookings, others are arranged for a fee. We confirm the details when we set up your partnership.

Our Partner Commitment

We Complement Your Sales, Catering and Events Team.

Your hotel keeps its guests and room-block relationships. We focus on transportation, off-property experiences, and additional concierge services that enhance the stay.

  • Your hotel keeps its guest and room-block relationships.
  • Your venue keeps its event and client relationships.
  • Your restaurant and catering services remain your own.
  • On-property requests go to your team first.
  • Outside vendors are coordinated with your approval.
Three Ways to Partner

A Partnership Designed Around Your Business.

Referral Partner

For boutique hotels, inns and short-term rental hosts.

  • Branded booking link
  • QR cards for guest rooms and front desk
  • Guests book directly with Madeline & Mose
  • Partner terms discussed with your team

Concierge Desk Partner

For full-service hotels and resorts.

  • Concierge transportation and experiences
  • Dedicated staff phone/text contact
  • Priority planning requests, subject to availability
  • Agreed booking and guest-request reporting

Event Desk

For convention centers, associations, meeting planners and event venues.

  • Branded event booking page
  • Attendee transportation and logistics
  • Group shuttles and local experiences
  • Dedicated event support
How It Works

From Inquiry to an Unforgettable Guest Experience.

  1. 1

    Choose Your Partnership

    Referral Partner, Concierge Desk or Event Desk.

  2. 2

    We Create Your Materials

    Branded booking link, QR cards and guest resources.

  3. 3

    Your Team Connects Guests

    One call, text or link from your front desk or events team.

  4. 4

    We Coordinate and Report

    Rides, experiences and agreed reporting.

What Partners Receive

Everything You Need to Support Your Guests.

  • Branded booking page
  • QR guest cards
  • Dedicated staff contact
  • Transportation and experience support
  • Booking reports
  • Clear commercial terms

Benefits depend on the partnership model you choose.

Partner Request

Tell Us About Your Property.

Share a few details and we’ll reply within one business day.

Prefer to talk? (502) 755-7636